Our 10-year guarantee

The terms

1. This guarantee is given by Custom Driveways to the customer named on the invoice, for the surfaces we lay at the address on that invoice.
2. It lasts for 10 years from the date we finish the work.
3. It covers defects in our workmanship and in the materials we supplied, including sinking or cracking caused by the sub-base we built, and stones coming loose from a resin surface.
4. If a covered defect appears, we will repair or relay the affected area at no cost to you.
5. It does not cover damage from things outside our control, such as tree roots, subsidence, vehicles heavier than the surface was built for, spilled fuel, oil or chemicals, or work done on the surface by anyone else.
6. It does not cover normal wear, slight colour differences between batches of natural stone, or moss and weeds growing in joints or in debris left on the surface.
7. Please keep the surface clear of leaves and debris and give it a brush or wash a few times a year. A pressure washer on a low setting is fine for resin.
8. To make a claim, email or call us with your invoice details and photos of the problem, and we will arrange a visit to inspect it.
9. If you sell the property within the guarantee period, the guarantee passes to the new owner.

Questions about the guarantee can be sent to hello@customdriveways.co.uk. It does not affect your statutory rights.